Refund Policy

RETURN AND EXCHANGE POLICY

We want every pair of SOHO SHOES to bring you joy. If the shoes
don't fit, you can return or exchange them under the conditions below.

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RETURN PERIOD

You can return or exchange an item within 14 (fourteen)
calendar days from the date of receiving the order.

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RETURN CONDITIONS

The item is accepted for return if:
• the shoes have not been used and show no signs of wear;
• the marketable condition, factory packaging, and all tags are preserved;
• the original box and accompanying documents are included
(receipt or order number).

We recommend trying on shoes at home on a clean surface to
avoid damaging the sole.

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NON-RETURNABLE ITEMS

Items with signs of use, damages caused by the buyer, as well as items manufactured
or purchased by individual order are not subject to return or exchange.

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HOW TO PROCESS A RETURN

1. Email us at Aidaurstembekova@gmail.com, specify
your order number and the reason for the return.
2. We will confirm the return and provide the shipping address.
3. Send the item using a convenient delivery service.

The cost of return shipping for returns due to "size/color mismatch"
is paid by the buyer. If the item is defective or
the error is on our side, we will cover the return shipping.

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REFUNDS

After receiving and inspecting the item, we will refund the payment using the same
method used to pay for the order (to a Visa/Mastercard).
The crediting period is up to 10 (ten) business days, depending
on the issuing bank.

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